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We have included here solutions to some of the common queries regarding the PAYPAL online

payment system. If you have any problems regarding issues not covered here, or not related

to the online shop, please don't hesitate to call us at the shop on: 01255 424 393 or email us at: shop@butterflyflowersonline.co.uk


We really appreciate your feedback and hope to ensure that any problems can be recorded

and resolved for the benefit of all of our customers!

 

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Credit/Debit card payments:
If you do not have a PAYPAL account, you

can pay by credit or debit card by clicking

the 'Credit/Debit card' button at the checkout -

The image to the right highlights the relevant

button if you were unable to locate it.

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Adding a delivery address:
You can add the delivery address for your

flowers by clicking 'change' next to 'Delivery Address' in the top section of the 'Review

your information' screen. The image to

the right highlights the relevant button.

This option is only available on the screen

AFTER you have entered your personal

and payment information at the checkout.

You have the option of canceling or changing anything regarding your order until the 'Pay

Now' button has been clicked.

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Adding a personalised message

to your flowers:
You can add a personalised message to

your flowers by clicking 'Add' next to 'Gift options' in the top section of the 'Review your information' screen. The image to the right highlights the relevant button.

This option is only available on the screen

AFTER you have entered your personal

and payment information at the checkout.

You have the option of canceling or changing anything regarding your order until the 'Pay

Now' button has been clicked.

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